Please note below our complaints procedure.
To complain about any aspect of our service, it is important that you firstly contact our Trading Services Department on +65 6390 5118 or email firstname.lastname@example.org. We will reply to all complaints within 48 hours, and the majority of complaints can be dealt with at this level.
If Trading Services are unable to resolve the matter to your satisfaction, you can instruct them to escalate your complaint to our Compliance Department - or email them directly at email@example.com - who will acknowledge receipt within two business days and respond formally within fourteen business days.
If the value of your complaint is under $50,000 and you are not satisfied with the response from our Compliance Department, you should refer your complaint to the Financial Institutions Dispute Resolution Centre Ltd (FIDReC). FIDReC is an independent organisation which resolves disputes between financial institutions and their customers. You should note that FIDReC will not consider a complaint until we have had the opportunity to respond to it, and any reference to FIDReC must be made within six months of the date of the final response from us.
The contact details for FIDReC are:
Financial Institutions Dispute Resolution Centre Ltd
112 Robinson Road #08-01
Tel: +65 6327 8878
Further information can also be found at www.fidrec.com.sg.
CFDs are leveraged products. CFD trading may not be suitable for everyone and can result in losses that exceed your initial investment, so please ensure that you fully understand the risks involved.