Additional information on our complaints procedure.
In the unlikely event of you having any reason to feel dissatisfied with any aspect of our service, in the first instance you should contact our Customer Services Department on +65 6390 5118 or email helpdesk@igmarkets.com.sg, as the vast majority of complaints can be dealt with at this level.
If Customer Services is unable to resolve the matter you may refer it as a complaint to our Compliance Department. Please set out the complaint clearly, ideally in writing. The Compliance Department will carry out an impartial review of the complaint with a view to understanding what did or did not happen and to assess whether we have acted fairly within our rights and have met our contractual and other obligations. A full written response will be provided within two weeks of receiving the complaint.
Please write to:
Compliance Department
IG Markets
#22-03 Chevron House
30 Raffles Place
Singapore 048622
If you hold an account in an individual name and the amount of your complaint is less than S$50,000 in value, and you do not feel that your complaint has been resolved satisfactorily by the Compliance Department, you are able to refer your complaint to the Financial Institutions Dispute Resolution Centre Ltd (FIDReC). FIDReC is an independent organisation that was established to resolve disputes between financial institutions and their customers. You should note that FIDReC will not consider a complaint until we have had the opportunity to address the complaint, and any reference to FIDReC must be made within six months of the date of the final letter from us.
The contact details for FIDReC are:
Financial Institutions Dispute Resolution Centre Ltd
112 Robinson Road #13-03
HB Robinson
Singapore 068922
Tel: +65 6327 8878
Email: info@fidrec.com.sg
Further information can also be found at www.fidrec.com.sg